General

DB Embroidery Solutions Inc has adopted the following policy (the “Privacy Policy”) that applies to the information about you that is collected, used and disclosed by DBES in the course of its business activities, including the information collected, used and disclosed on the www.dbes.ca web site (the “Web Site”). Any acquisition of any product or service offered by DB Embroidery Solutions Inc or the accessing, browsing or use of the Web Site signifies your consent and agreement to the terms and conditions contained in this Privacy Policy, and to the collection, use and disclosure described herein of your personal information by DB Embroidery Solutions Inc . If you do not agree with the Privacy Policy, do not acquire a product or service offered by DB Embroidery Solutions Inc or access, browse or use the Web Site or information, material, products or services provided therein. If at any time you wish to withdraw your consent to the collection, use and disclosure described herein of your personal information by DB Embroidery Solutions Inc , you may do so by contacting us.

You acknowledge and agree that DB Embroidery Solutions Inc may change, alter, amend or replace all or any part of the Privacy Policy at any time, and that such changes, alterations, amendments or replacements shall be effective as of the time of posting of the amended Privacy Policy to the Web Site. DB Embroidery Solutions Inc will provide notice on the Web Site of any material changes made to the Privacy Policy and your continued acquisition of products or services offered by DB Embroidery Solutions Inc or your accessing, browsing or use of the Web Site after the time of posting of such notice will constitute evidence of your acceptance of the changed, altered, amended or replaced Privacy Policy. You further agree to regularly review the Privacy Policy for such changes, alterations, amendments or replacements. If you do not agree with the changed, altered, amended or replaced Privacy Policy, do not acquire a product or service offered by DB Embroidery Solutions Inc and do not access, browse or use the Web Site or information, material, products or services provided therein. If at any time you wish to withdraw your consent to the collection, use and disclosure described herein of your personal information by DB Embroidery Solutions Inc , you may do so by contacting us.

DB Embroidery Solutions Inc may contact you from time to time to notify you of any material changes, alterations, amendments or replacements to all or any part of the Privacy Policy provided that you have given DB Embroidery Solutions Inc your e-mail address or other contact information and agreed that DB Embroidery Solutions Inc may contact you using that e-mail address or other contact information.

Collection of Information

When you access and use the Web Site, our web server automatically collects certain technical information (“Technical Information”) about your visit to the Web Site, including your domain name, your Internet Protocol (IP) address, the internet browser and the operating system used by you and information on what web pages on the Web Site are accessed or used by you.

The Technical Information and the Personal Information will be used by DB Embroidery Solutions Inc for the purposes set out below in the “Use and Disclosure of Information” section.

Warning: Other Web Sites

Please note that other web sites may collect information about you when you visit the other web sites and that this Privacy Policy does not extend to information collected by such web sites, including those web sites that provide hypertext links to the Web Site and those web sites not controlled by DB Embroidery Solutions Inc that you may be directed to by hypertext links found on the Web Site. Web sites not controlled by DB Embroidery Solutions Inc are not covered by this Privacy Policy and DB Embroidery Solutions Inc does not accept any responsibility or liability for the collection, use or disclosure of information about you by any other person. For information regarding the privacy policy on another web site, click on the privacy policy for that web site.

Use and Disclosure of Information

The information that is collected, stored and processed in the course of its business operations is used for a number of purposes, including processing the transactions you engage in, with or through DB Embroidery Solutions Inc , providing customer service to you, communicating with you, customizing and facilitating your use of the Web Site. DB Embroidery Solutions Inc will also use Technical and Personal Information about you and aggregate it with Technical and Personal Information about others, such that no person is individually identifiable. DB Embroidery Solutions Inc will then use this aggregated information for web site analysis, product or service analysis, statistical analysis, or marketing and promotional purposes.

Information about you is important to our business and we are not in the business of selling your information to others. The information that is collected, stored and processed by DB Embroidery Solutions Inc will only be disclosed to other parties in the circumstances outlined below:

o Banking Institutions. Information such as your name, address and credit card information will be disclosed to the appropriate banking institution in order to confirm and authenticate orders made by credit card. Where the name, address and credit card information provided to DB Embroidery Solutions Inc does not match with the information stored with the banking institution, DB Embroidery Solutions Inc will advise the person ordering the products or services by phone or e-mail that DB Embroidery Solutions Inc was not able to obtain the authorization necessary to complete the transaction and thereafter the information provided may be shared with the fraud department of the banking institution. DB Embroidery Solutions Inc confirms all credit card orders with appropriate banking institutions in order to minimize fraud, which protects both DB Embroidery Solutions Inc and you.

o Agents. Information will be disclosed to a person (your agent) that DB Embroidery Solutions Inc is satisfied has been authorized by you to receive information. Information will also be disclosed to agents of DB Embroidery Solutions Inc such as a company hired to deliver packages on behalf of DB Embroidery Solutions Inc . Agents of DB Embroidery Solutions Incwill only be given access to information required by them in order to perform the services on behalf of DB Embroidery Solutions Inc.

o Collection Agencies. Information about you will be disclosed to a collection agency if amounts owing by you to DB Embroidery Solutions Inc are not paid within the agreed upon time or such other time as DB Embroidery Solutions Inc decides is appropriate, acting reasonably.

o Disclosure for Legal Purposes. DB Embroidery Solutions Inc will disclose information about you if required to do so by law, court order or as requested by any other government or law enforcement authority. DB Embroidery Solutions Inc will also disclose information about you where DB Embroidery Solutions Inc, acting reasonably, believes that such disclosure is necessary or advisable, including when DB Embroidery Solutions Inc has reason to believe that the safety of DB Embroidery Solutions Inc employees, customers or others is at risk, or if disclosure of such information is necessary or advisable to identify, contact or bring legal action against someone who may be causing interference with DB Embroidery Solutions Inc’s rights or properties, whether intentionally or otherwise, or when anyone else could be harmed in such activities.

o Sale of the Business. DB Embroidery Solutions Inc will disclose information about you to a purchaser in the event that DB Embroidery Solutions Inc sells all or a part of its business or if DB Embroidery Solutions Inc is acquired by, or merged with, another entity.

o With Your Consent. With your prior consent, DB Embroidery Solutions Inc may disclose information about you in situations other than as provided above.

Use of Cookies

When you visit the Web Site, we place a “cookie” on the hard drive of your computer to track your visit to the Web Site. A cookie is a small data file that is transferred to your hard drive through your web browser that can only be read by the web site that placed the cookie on your hard drive. The cookie allows DB Embroidery Solutions Inc to track your visit to the Web Site and the items that you place in your shopping cart. For a detailed description of what a “cookie” is, please enter the search term “cookie” on the search program provided on the http://whatis.techtarget.com web site.

Most web browsers are set to accept cookies. However, on most web browsers you may change this setting to have your web browser either: (1) notify you prior to a web site placing a cookie on your hard drive so that you can decide whether or not to accept the cookie; or (2) automatically prevent the placing of a cookie on your hard drive. It should be noted that if cookies are not accepted, you will not be able to access a number of web pages. If you choose not to accept the cookies placed on your hard drive by DB Embroidery Solutions Inc , you will not be able to access a number of web pages found on the Web Site.

Security

DB Embroidery Solutions Inc endeavors to provide a secure environment in which you can provide and obtain access to information about you. DB Embroidery Solutions Inc has security measures in place to prevent the modification, misuse, loss or misappropriation of information about you, including the provision of a secure environment in which the information is stored, providing you with an option to use encryption technology when transmitting orders to DB Embroidery Solutions Inc and controlling access to such information by parties external to DB Embroidery Solutions Inc.

Another security measure used by DB Embroidery Solutions Inc is that we do not ever store your entire credit card number on any single computer system. In fact, DB Embroidery Solutions Inc only temporarily stores part of your credit card information online on our secure server. Thereafter, DB Embroidery Solutions Inc only keeps paper records of your credit card information. These procedures ensure that your complete credit card number is not stored online, and that such information is never publicly accessible. You can entirely avoid providing your credit card information online by phoning DB Embroidery Solutions Inc and providing your credit card information to an individual who will enter it into our paper records. In addition, we offer you the option to pay for products using cheque or money order so that your credit card information is never provided to us.

Viewing, Updating or Deleting Your Information

You may, at any time, view or update your personal profile information by logging in and going to the “My Account” page. You may have your personal information completely removed by contacting DB Embroidery Solutions Inc directly, as described on the “Contact Us” page.

In some cases, DB Embroidery Solutions Inc may not be able to provide you with all the information that it has collected about you. This would occur if provision of the information could lead to disclosure of another individual’s personal information, where laws or regulations prevent disclosure, or where it would simply be too costly to provide the information such as a request to provide you with a detailed history of every web page on the Web Site visited by you. If DB Embroidery Solutions Inc decides not to disclose some or all of the information collected about you, DB Embroidery Solutions Inc will advise you of the reason.

Please note that even if you delete or change your information stored by us, information about you may continue to be stored by us indefinitely and may be used and disclosed by us for the purposes set out under the headings “Third Party Vendors”, “Banking Institutions”, “Collection Agencies” and “Disclosure for Legal Purposes” under the “Use and Disclosure of Information” section above. Also, you should note that information may still be stored in places outside of our control such as in our agents’, contractors’, or third party suppliers’ databases (including those being used for archival purposes). In the event that you are having difficulties in reviewing or amending your information, please contact us directly as described on the “Contact Us” page.

You may also withdraw your consent to the terms and conditions contained in this privacy policy by providing notice in writing to that effect, delivered to the address as specified in the “Contact Us” page. You further acknowledge and agree that you will not, after withdrawing your consent to the provisions of this Privacy Policy, acquire a product or service offered by DB Embroidery Solutions Inc or use or access the Web Site or information, material, products or services provided therein. You may however continue to use products acquired prior to the cancellation. If you acquire any product or service offered by DB Embroidery Solutions Inc or use the Web Site after withdrawing your consent, such action signifies your consent and agreement to the terms and conditions contained in this Privacy Policy, and to the collection, use and disclosure described herein of your personal information by DB Embroidery Solutions Inc.

Accountability and Complaints

DB Embroidery Solutions Inc has designated Denis Benoit as the person for you to contact to raise issues or concerns with respect to the collection, use and disclosure of your information about you. Please contact Denis Benoit directly at SITE_EMAIL with your questions or concerns or call Denis Benoit at 902)435-6054 ext 1.

In the event that you have a complaint with respect to our collection, use or disclosure of information about you, please forward a written statement of your complaint to support@dbes.ca where we will within thirty (30) days review your complaint and advise you, as to the response to your request, or in the event that we need to extend the time that it will take us to respond to your request, or have to refuse your request, we will tell you why (subject to any legal restrictions) we are unable to respond to your request within the time period.